After-hours NOC
Extend alert review and incident ownership beyond your staffed coverage window.
Partner operations / MSP + Security
Extend your operation.
Do not build another shift.
Add runbook-driven coverage while you keep the customer, the tools, and the relationship. The delivery model is defined around the partner—not imposed from a generic queue.
01Built for partner delivery
YOU KEEPYour customer relationships.
YOU KEEPYour preferred platforms and workflows where supported.
YOU DEFINEOwnership, escalation, communication, and presentation.
WE OPERATEThe agreed coverage model and runbook.
02Coverage capabilities
Alert triage
Apply customer-aware verification and severity before routing a ticket or escalation.
Network monitoring
Monitor compatible devices, links, services, workloads, and availability on an agreed tool model.
Ticket handling
Create, enrich, route, update, and escalate tickets according to partner and customer workflows.
Video verification
Add human review to supported analytics events and customer-specific response procedures.
Camera health
Bring offline, video-loss, recorder, and available health signals into the operational queue.
Virtual patrols
Conduct scheduled reviews of agreed views where technically, legally, and contractually appropriate.
Operational reporting
Provide a structured record of incidents, escalations, recurring issues, and service health.
Partner-branded and white-label requirements are available for discussion and must be confirmed during operational scoping; they are not presented as an enabled default capability.
03Designed for
MSPs. Integrators.
Security providers.
Managed IT providers can extend NOC coverage, alert triage, ticket handling, and escalation. Security integrators and camera providers can add the operational layer that begins after installation and event configuration.
In every model, roles must be explicit: who owns the tooling, who communicates with the customer, who can change systems, who contacts vendors, and who authorizes each response.
04Partner operating model
01
Define the relationship
Customer ownership, branding, communication, commercial boundaries.
02
Map the tools
Monitoring, VMS, ticketing, identity, documentation, reporting.
03
Build runbooks
Severity, response, authorization, exceptions, escalation.
04
Launch coverage
Baseline, test handoffs, tune noise, review outcomes.
Partner coverage
Your brand where agreed. Your customer throughout.
Bring the customer profile, tools, hours, ticket flow, service boundaries, and desired delivery model to a partner scoping session.
Discuss a partner model